Parcely

Terms & Conditions

Last updated: March 2026.

1. Service Description

Parcely is an AI-powered property research platform for New Zealand. It provides information about property zones, district plan rules, land data, and neighbourhood context, drawing on public data from councils, LINZ, and other open sources.

2. Important Disclaimer

Parcely is for research and informational purposes only. Information provided by Parcely does not constitute legal, planning, financial, or professional advice.

AI-generated responses may contain errors, omissions, or outdated information. Before making any property decision, always verify the information with your local council and consult a qualified resource management planner, solicitor, or licensed property professional.

3. User Accounts

  • You must provide accurate information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use Parcely.
  • Accounts are personal; account sharing is not permitted.

4. Acceptable Use

You agree not to:

  • Use Parcely for any unlawful purpose.
  • Submit content that is defamatory, obscene, or harmful.
  • Attempt to gain unauthorised access to other users' data.
  • Use automated tools to scrape or extract data from Parcely.
  • Resell or redistribute Parcely's outputs without our written permission.
  • Circumvent usage limits or subscription restrictions.

5. Subscription Terms

Free tier

Free accounts have daily limits on chat messages and zone lookups. We may change the scope of the free tier (including daily limits and available features) with reasonable notice.

Paid tiers (Pro, Agency)

  • Subscriptions are billed monthly in New Zealand Dollars (NZD).
  • Payment is processed securely via Stripe.
  • Subscriptions renew automatically unless you cancel before the renewal date.
  • You can cancel your subscription at any time through the Settings page.
  • Refunds for the unused portion of the current billing period are provided at our discretion.
  • We may change pricing with at least 30 days' notice; changes do not apply to the current billing period.

6. Uploaded Documents

You retain ownership of any documents you upload to Parcely. By uploading documents, you grant us a limited licence to process, store, and analyse them solely for the purpose of providing our services to you. We do not share your documents with other users or third parties, except with the processing providers listed in our Privacy Policy.

7. Intellectual Property

Parcely, including its software, design, and branding, is our intellectual property. District plan data, LINZ data, and council information remain the property of their respective owners and are used under the applicable open data licences (Creative Commons Attribution 4.0 for LINZ, Open Database Licence for OpenStreetMap, and each council's stated licence for district plan text).

8. Limitation of Liability

To the maximum extent permitted by New Zealand law:

  • Parcely is provided "as is" and "as available", without warranties of any kind, express or implied.
  • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of Parcely.
  • We are not responsible for decisions you make based on information provided by Parcely.
  • Our total liability to you will not exceed the amount you paid to us in the 12 months preceding the claim.

9. Data Accuracy

While we work to keep information accurate and up to date, property data, zoning rules, and AI-generated responses may contain errors or be outdated. Council district plans change regularly, and our data may not reflect the most recent amendments. Always verify critical information directly with the relevant council.

10. Termination

We may suspend or terminate your account if you breach these terms. You may delete your account at any time through the Settings page or by contacting us. On termination, we will delete your personal data within 30 days, in accordance with our Privacy Policy, except where we are required to retain it for legal or billing reasons.

11. Changes to Terms

We may update these Terms & Conditions from time to time. We will notify you of material changes by email or by an in-app notice. Continued use of Parcely after the changes take effect constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of New Zealand. Any dispute arising from these terms is subject to the exclusive jurisdiction of the New Zealand courts.

13. Contact

If you have questions about these Terms & Conditions, please contact us at support@parcely.co.nz.